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Troubleshooting

What to do when a skill run fails, an import warns, or a feature is not where you expected it.

Symptom, cause, fix.

A skill run failed
The run stopped before it proposed anything — what each message means, which one thing fixes it, and when the problem is not on your side.
Read the answerFix · 1 min read
The import report shows warnings
What each line in an FDX or Fountain import report means, why the line arrived as action, and the quickest fix for each case.
Read the answerFix · 1 min read
I can't find a feature
Where the things writers most often ask about live, why a control may be hidden, and the two searches that find anything in the app.
Read the answerFix · 2 min read
Known issues right now
The product problems Inkwell has confirmed and is working on, with who is affected, the workaround, and the latest update.
Read the answerFix · 1 min read
Contact support
The three ways to reach the team, and what to include so the first reply is the answer.
Read the answerFix · 1 min read