# Known issues right now > The product problems Inkwell has confirmed and is working on, with who is affected, the workaround, and the latest update. Jump to a section on the website - [Symptom](https://www.inkwell.software/help/troubleshooting/known-issues#section-symptom) - [Open issues](https://www.inkwell.software/help/troubleshooting/known-issues#section-open-issues) - [If your problem is not listed](https://www.inkwell.software/help/troubleshooting/known-issues#section-if-your-problem-is-not-listed) ## Symptom Something is not working the way this help center says it should, and you want to know whether it is you or us. ## Open issues The open entries from the [known-issues page](https://www.inkwell.software/known-issues). Each names who is affected and what to do in the meantime; select one for its full history. **Nothing is open right now** There are no published product issues at the moment. If something looks wrong on your side, the troubleshooting articles cover the common causes, and support can look at the rest. ## If your problem is not listed - The status page, linked from the top of the [known-issues page](https://www.inkwell.software/known-issues), covers outages and degraded service, which are separate from product issues. - Check the troubleshooting articles in this section for the common causes. - If it is neither, tell us — see [Contact support](https://www.inkwell.software/help/troubleshooting/contact-support). A problem that turns out to affect others is added here with your workaround, if you found one. ## What next - [A skill run failed](https://www.inkwell.software/help/troubleshooting/a-skill-run-failed): The run stopped before it proposed anything — what each message means, which one thing fixes it, and when the problem is not on your side. - [Contact support](https://www.inkwell.software/help/troubleshooting/contact-support): The three ways to reach the team, and what to include so the first reply is the answer. --- Canonical page: