# Contact support > The three ways to reach the team, and what to include so the first reply is the answer. [Try it in Plot](https://app.inkwell.software/settings/help) Jump to a section on the website - [Symptom](https://www.inkwell.software/help/troubleshooting/contact-support#section-symptom) - [Three ways in](https://www.inkwell.software/help/troubleshooting/contact-support#section-three-ways-in) - [What to include](https://www.inkwell.software/help/troubleshooting/contact-support#section-what-to-include) ## Symptom You have read the article and the answer is not there, or something in the product is wrong and you want a person. ## Three ways in **Send feedback from inside the app.** The account menu, Settings → Help & support, and the footer of every help article open the feedback dialog. It attaches the page you are on and can attach the details of the last error, which is usually what solves the problem. Use this for bugs and for "this article did not match what I see". **Request a change on the roadmap board.** For a feature you want or a change you would like, the public [roadmap and requests board](https://www.inkwell.software/feedback) collects requests where other writers can upvote and add to them. Every help article's **Request a change** exit opens the board's composer with that article attached, so the team sees what you were reading. Requests that ship are announced on the [changelog](https://www.inkwell.software/changelog). **Email.** Write to the support address on the [contact page](https://www.inkwell.software/contact). Replies typically arrive within one business day. Use email for billing questions and for anything that involves your account rather than a project. ## What to include - What you were doing, and what you expected. - The project's name and the draft line, if it concerns one. - For a skill run: the skill, the scope, and roughly when it ran. - A screenshot, if the problem is on the screen. ## What next - [Known issues right now](https://www.inkwell.software/help/troubleshooting/known-issues): The product problems Inkwell has confirmed and is working on, with who is affected, the workaround, and the latest update. - [A skill run failed](https://www.inkwell.software/help/troubleshooting/a-skill-run-failed): The run stopped before it proposed anything — what each message means, which one thing fixes it, and when the problem is not on your side. --- Canonical page: